Group Policy for Pay what you Wish Public Tours (those with $5 booking fee)

Private tours are available for groups of 9 or more. Please reach out to CityShuffles for arrangements.

To enhance the experience for all guests and adhere to city regulations, we strive to keep our group sizes relatively small. However, due to the popularity of our tours, we often have to turn away many interested guests.

We have observed that groups tend to have a higher-than-average no-show rate, which can impact the overall dynamic of the tours.

To ensure fairness to all participants, we require groups of 6 to 8 individuals to prepay in order to join a public tour. Larger groups can always be accommodated with private tours.

The prepayment reflects a commitment to attending the tour and is used to reserve spots for larger groups on our public tours. This payment is considered compensation for the guide and includes a required booking fee in many cities.

Please note that the prepayment is refundable only if you contact us at least 48 hours before the scheduled start time of the tour to cancel.

If a group fails to show up or cancels with less than 48 hours' notice, the prepayment will be retained by the tour guide for the reserved spots.

When a group arrives for the tour, the prepayment will go to the guide; no additional payment is expected, although tips for exceptional service are always appreciated.

Definition of a Group:
Our definition of a group includes multiple families traveling together, as well as school, church, youth, and MeetUp groups.

For example, if one family has 5 members and another has 4 members and they choose to take the same tour together, that constitutes a group of 9. Please refrain from making separate reservations to circumvent this policy, as such reservations will be canceled, and accommodation will not be guaranteed at the tour start.

Groups of 6 or more that attempt to reserve by making multiple bookings to avoid prepayment will have their reservations canceled. This includes families and friends traveling together on the same tour.

Verbal harassment of our tour guides due to inability to accommodate groups that ignore our policy will not be tolerated.

We are committed to making your experience enjoyable for your entire group. Please contact us in advance with any inquiries!